Product Warranty

Elcommtech Corp. guarantees all of our products to be free of defects in materials and/or workmanship for (3) years after the date of sale. The warranty is void if the product has been damaged by accident, abuse, unauthorized use, neglect, improper service, or other causes not arising out of defects in material or workmanship. This warranty is also void if the product is subjected to tampering, including opening or attempting to open the product enclosure, except as specified for system setup in the user manual.

During the warranty period, a defective Elcommtech product will be repaired at Elcommtech’s option. Call for a return authorization and return the product, freight prepaid. Please refer to “Return Policy” listed below for requirements as to returns.

Elcommtech’s liability is limited to the purchase price if the product. Elcommtech does not accept responsibility for any special, indirect or consequential damages through the use of Elcommtech products.

This warranty does not apply to Licensed Programs (software). These are distributed on an “as is” basis and carry their own warranty. The implied warranties of merchantability and fitness for a particular purpose and allother warranties expressed or implied are excluded and do not apply to any program materials licensed under an agreement.

Ordering Information, Terms and Conditions

SALES QUOTES - All sales quotes issued by Elcommtech Corporation are valid for 30 days from the date of issue unless a different term is defined explicitly in the quote. Sales quotes may be issued in the form of E-mail, fax or a printed document.

SALES ORDERS – Orders may be placed over E-Mail, fax or the telephone provided that a written confirming purchase order is received within 48 hours of the order placement. Elcommtech reserves the right to cancel and refuse to accept any purchase orders if Elcommtech can not satisfy order terms and conditions requested. Orders which are required to ship in less than 48 hours must be received in writing only. Any order placed without a written confirmation will be cancelled. Any change or amendment to an existing order must be in writing, subject to acceptance at Elcommtech’s discretion.

OPTICAL CONNECTOR SELECTOR - By default the ST type connector is used for all multimode product versions and FC/PC for all singlemode versions. A customer can explicitly specify the type of connector to be installed for the order. To inquire about specific optical connector options please contact our Sales Department.

MINIMUM ORDER CHARGE – The minimum order is $100.00. For all orders less than $100.00 a handling charge of $15.00 will be added.

PRICING AND SPECIFICATIONS - All prices are listed in U.S. dollars. Prices and Specifications are subject to change without notice. ELCOMMTECH reserves the right to correct any typographical errors.

FREIGHT – Unless otherwise specified, orders will be shipped via UPS or a common carrier with freight prepaid and added to the invoice. All shipments are F.O.B. New York.

PAYMENT TERMS – Payment Terms, when granted to qualified customers, are 30 days net from date of invoice. All payments must be remitted in U.S. dollars. A late payment fee will be charged after a payment is one week late.

RETURN POLICY – Equipment ordered may be returned, at Elcommtech’s discretion, and only within fifteen (15) days of receipt by the customer. All equipment must be returned intact, including original materials such as manuals, etc. and in the original packaging. A restocking fee of a minimum of 10% of the invoice price for the equipment will be charged. Equipment that does not meet Elcommtech specifications may be returned for repair in accordance with the Elcommtech Warranty provisions stated above. All equipment returned must have a Return Merchandise Authorization Number (RMA) clearly marked on the outside of the carton. The RMA number can be obtained by calling Elcommtech Customer Service. Equipment returned without a valid RMA number will not be accepted. RMA numbers are valid for 15 calendar days from the date of issue, and returns must be received within that period. All return freight charges must be prepaid by the customer. Elcommtech will not be liable for any equipment which is lost or damaged in transit. Customized equipment and materials are not returnable.

Acceptable Forms of Payments

Elcommtech Corp. accepts following forms of payments:

• Money Order, Bank Check (domestic orders only) or Wire Transfer
• Visa
• Master Card
• American Express
• PayPal

Credit Card authorization form is available for downloading in Adobe pdf format and must be submitted for every new customer.

Download Credit Card Authorization Form Here